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Installing VPN failed

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  • 2 have this problem
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  • Last reply by A Jay H

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I purchased Mozilla VPN and when I downloaded the app it failed to install. I cancelled payments.

I purchased Mozilla VPN and when I downloaded the app it failed to install. I cancelled payments.

Chosen solution

Hey there,

Installation failures are usually caused by a system compatibility. You can make sure your device meets the requirements mentioned here:

https://support.mozilla.org/en-US/kb/mozilla-vpn-compatible-my-device

Hope this helps.

Regards,

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Chosen Solution

Hey there,

Installation failures are usually caused by a system compatibility. You can make sure your device meets the requirements mentioned here:

https://support.mozilla.org/en-US/kb/mozilla-vpn-compatible-my-device

Hope this helps.

Regards,

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I am having the same problem. This machine passe the 'compatible' you mention.

After installing from the command line. I try to start/run it by entering 'mozillavpn'. - I get 'mozillavpn: command not found' When I run 'dpkg -l', mozillavpn is not listed. Please advise. Notes below.


A VPN from the trusted pioneer in internet privacy.

For support, please contact vpn @ mozilla.com.

More info: https://launchpad.net/~mozillacorp/+archive/ubuntu/mozillavpn

Press [ENTER] to continue or Ctrl-c to cancel adding it.

Capture of installation. Hit:1 http://us.archive.ubuntu.com/ubuntu focal InRelease Get:2 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB] Get:3 http://us.archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB] Hit:4 http://ppa.launchpad.net/mozillacorp/mozillavpn/ubuntu focal InRelease Get:5 http://us.archive.ubuntu.com/ubuntu focal-backports InRelease [101 kB] Get:6 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages [987 kB] Get:7 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages [1,344 kB] Get:8 http://security.ubuntu.com/ubuntu focal-security/main i386 Packages [306 kB] Get:9 http://security.ubuntu.com/ubuntu focal-security/main Translation-en [183 kB] Get:10 http://security.ubuntu.com/ubuntu focal-security/main amd64 DEP-11 Metadata [29.0 kB] Get:11 http://security.ubuntu.com/ubuntu focal-security/universe amd64 Packages [651 kB] Get:12 http://security.ubuntu.com/ubuntu focal-security/universe i386 Packages [515 kB] Get:13 http://us.archive.ubuntu.com/ubuntu focal-updates/main i386 Packages [562 kB] Get:14 http://security.ubuntu.com/ubuntu focal-security/universe Translation-en [107 kB] Get:15 http://security.ubuntu.com/ubuntu focal-security/universe amd64 DEP-11 Metadata [63.6 kB] Get:16 http://security.ubuntu.com/ubuntu focal-security/multiverse amd64 DEP-11 Metadata [2,464 B] Get:17 http://us.archive.ubuntu.com/ubuntu focal-updates/main Translation-en [276 kB] Get:18 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64 DEP-11 Metadata [279 kB] Get:19 http://us.archive.ubuntu.com/ubuntu focal-updates/main DEP-11 48x48 Icons [60.8 kB] Get:20 http://us.archive.ubuntu.com/ubuntu focal-updates/main DEP-11 64x64 Icons [98.3 kB] Get:21 http://us.archive.ubuntu.com/ubuntu focal-updates/universe i386 Packages [647 kB] Get:22 http://us.archive.ubuntu.com/ubuntu focal-updates/universe amd64 Packages [875 kB] Get:23 http://us.archive.ubuntu.com/ubuntu focal-updates/universe Translation-en [189 kB] Get:24 http://us.archive.ubuntu.com/ubuntu focal-updates/universe amd64 DEP-11 Metadata [357 kB] Get:25 http://us.archive.ubuntu.com/ubuntu focal-updates/universe DEP-11 48x48 Icons [217 kB] Get:26 http://us.archive.ubuntu.com/ubuntu focal-updates/universe DEP-11 64x64 Icons [385 kB] Get:27 http://us.archive.ubuntu.com/ubuntu focal-updates/multiverse amd64 Packages [24.5 kB] Get:28 http://us.archive.ubuntu.com/ubuntu focal-updates/multiverse amd64 DEP-11 Metadata [940 B] Get:29 http://us.archive.ubuntu.com/ubuntu focal-backports/universe amd64 DEP-11 Metadata [10.4 kB] Fetched 8,498 kB in 2s (3,670 kB/s) Reading package lists... Done ajayh@hpmini-elitedesk-800-g2-dm-35w:~$