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vpn not confirming connection

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  • 2 have this problem
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  • Last reply by jeemi678

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mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in public wifi as well as my home wifi. my win10 desktop has no vpn issue on the home wifi. any suggestions??

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in public wifi as well as my home wifi. my win10 desktop has no vpn issue on the home wifi. any suggestions??

Chosen solution

Hi there,

thank you for posting on the forum!

There is a known issue with Android where the VPN is not connecting. This will be fixed with version 2.5, which is planned to launch next week (mid-September 2021).

A temporary workaround for this issue is to enable the "Always-on VPN" option and then restarting your device.

To enable the "Always-on VPN" feature go to Settings > Connections > More connection settings > VPN > click on the gear icon at the right of Mozilla VPN > turn on the Always-on VPN toggle. Finally, go ahead and restart your device, once it turns on again, the VPN will automatically connect without any issues.

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Chosen Solution

Hi there,

thank you for posting on the forum!

There is a known issue with Android where the VPN is not connecting. This will be fixed with version 2.5, which is planned to launch next week (mid-September 2021).

A temporary workaround for this issue is to enable the "Always-on VPN" option and then restarting your device.

To enable the "Always-on VPN" feature go to Settings > Connections > More connection settings > VPN > click on the gear icon at the right of Mozilla VPN > turn on the Always-on VPN toggle. Finally, go ahead and restart your device, once it turns on again, the VPN will automatically connect without any issues.

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Thanks for the information, I suspected something like that, and I am happy to wait for the next release

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I just signed up for Mozilla VPN today (11/3/21) and installed version 2.5.1 from the Google Play Store on my Android (version 8.1) tablet, and guess what?

I have exactly the same problem! It hangs at "Attempting to confirm connection" for about a minute, and then goes back to the "off" setting.

Looks like this wasn't fixed in the 2.5 release after all.

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I signed up for Mozilla VPN yesterday (11/16/2021). Mozilla VPN Windows worked immediately. Installed VPN 2.5.1 (from Playstore) on Android 8 and it doesn't connect on Android ("attempting to confirm connection" and then fails). I used the workaround which works, and I am OK with that.