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New VPN account.

  • 5 replies
  • 2 have this problem
  • 12 views
  • Last reply by MagsMoz

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I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

All Replies (5)

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Hey there, Please send us a support request for this issue through the Get Help option found within the Settings of the VPN client. This way we will be able to further assist you with the resolution of this problem. When you send the request, make sure to type in the invalid email address to find it!

Regards,

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This does not work for me. The email i inadvertently entered does not exist so i cannot retrieve the verification code needed to open the client.

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Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. Then, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

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the non existent email is xxxxx

Modified by MagsMoz

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Hi there,

thanks for providing the email address, I will delete your last comment due to security reasons.

I went ahead and issued you a refund for your subscription and confirmed it is canceled. Please allow 5-10 business days for this to be credited to your account.

You can now sign up again and register with an existing email address. All the best,