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Some content not showing up

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

LisaJ
LisaJ
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This issue just started happening recently.

1. When the username and passwords are typed in, nothing shows.

2. Another is that when I go to download my bank statement, the PDF doesn't have any data in it.

These features work in Edge.

I have updated Firefox to the latest update. Is this a computer issue OR a Firefox issue?

I am having a hard time finding any online help for this.

Thanks!

This issue just started happening recently. 1. When the username and passwords are typed in, nothing shows. 2. Another is that when I go to download my bank statement, the PDF doesn't have any data in it. These features work in Edge. I have updated Firefox to the latest update. Is this a computer issue OR a Firefox issue? I am having a hard time finding any online help for this. Thanks!
Attached screenshots

All Replies (2)

FredMcD
FredMcD
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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

cor-el
cor-el
  • Moderator
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Could be a problem with the font (possibly Helvetica) that is used on those webpages.

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Font tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.