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Netflix not working. asks to install silverlight.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by ph_jenkins

ph_jenkins
ph_jenkins

My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I try to view a movie, then i get a page asking to install HTML5 or the silverlight plugin I have tried doing all the suggested workarounds but nothing works I have Chrome as a backup browser, and Netflix runs OK on chrome. I prefer to have everything on firefox as, - up to now - it does everything i want or need any advice please

Windows 10, laptop, FireFox version 90.0.2 (showing up-to-date)

My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I try to view a movie, then i get a page asking to install HTML5 or the silverlight plugin I have tried doing all the suggested workarounds but nothing works I have Chrome as a backup browser, and Netflix runs OK on chrome. I prefer to have everything on firefox as, - up to now - it does everything i want or need any advice please Windows 10, laptop, FireFox version 90.0.2 (showing up-to-date)

Chosen solution

This article may help or contain a helpful link relating to user agent (if that is the issue): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

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All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor

HI, this Roblox stuff has changed your useragent, so Netflix can't recognize the browser. Please reset your UA to the default version.

Terry
Terry

Chosen Solution

This article may help or contain a helpful link relating to user agent (if that is the issue): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

ph_jenkins
ph_jenkins Question owner

Thank you for your help. Roblox had, indeed, put some extra stuff into my useragent. I had no idea what useragent was but, I followed the link from TerryN21 and was able to follow the advice there without too much difficulty. Firefox is back working correctly with Netflix. cheers