For about a week I get SMTP server failed, no-one ever really helped for some reason it corrected today 9/13
I have hushmail never had any problems til last week... Both my Android phone with bluemail and Window desktop with Thunderbird have same error Hushmail tells me to delete and reinstall Thunderbird.
I've shut down Vpn, firewall, virus scanner, changed ports cleared cache, had diagnostics ran but cant send not unbless copy it to here:
Application Basics Name Thunderbird Version 91.0b6 Build ID 20210802205227 Distribution ID Update Channel beta User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.0 OS Windows_NT 10.0 19042 Launcher Process Disabled forcibly Multiprocess Windows 0/0 Fission Windows 0/0 Disabled by default Remote Processes 5 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.hushmail.com:993 3 3 smtp.hushmail.com:587 3 3 true smtp.hushmail.com:587 3 3 false account2 (none) Local Folders 0 3 Calendar Settings Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Web Content 4 / 8 GPU 1 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Bitdefender Toolbar extension 24.21.1 false bdThunderbird@bitdefender.com Security Software Type Name Antivirus Bitdefender Antivirus Antispyware Firewall Bitdefender Firewall Graphics Features
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Modified by kz9vygdp02oo
All Replies (7)
lots of information there, but what is the actual error you get?
Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.hushmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.
I HATE this BBS I am questioner have written only person that answered said a lot of information sent him BOTH emails to get in touch with me cannot edit post so many problems!
I WISH MATT WOULD ACTUALLY ANSWER ME I SENT DIAGNOSTICS PAGE WHERE HE'D HAVE ALL INFO SENT HIM SNIPS OF ERRORS ETC. BEEN TWO WEEKS AND NOT A PEEP OUT OF ANYONE PLEASE HELP!!
It looks like you have the same security on the incoming IMAP server and the outgoing SMTP. Port 993 for IMAP usually has SSL/TLS security, but port 587 for SMTP usually has STARTTLS security. Hushmail also supports SSL/TLS on the SMTP, but on port 465. See if 587/STARTTLS or 465/SSL/TLS work.
Tried both did not help in least still get SMTP server error
In the original post you say that "Both my Android phone with bluemail and Window desktop with Thunderbird have same error". Is that still true - that both of two separate devices and apps with different settings are getting the same error? Sounds like something wrong at Hushmail's SMTP server. Which of the ports and security settings suggested by sfhowes are you using in bluemail?
It just came back with no changes from my end how aggravating when CS at Hushmail doesn't listens aand ignores problems and blame customer paid for 8 years.