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Thunderbird struggles

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  • Last reply by Matt

Tearlach
Tearlach
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I have been struggling with Thunderbird for months. I cannot send nor receive emails. Here is the latest build information. Can anyone please help? Name Thunderbird Version 78.11.0 Build ID 20210528153351 Distribution ID User Agent Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Thunderbird/78.11.0 OS Linux 4.15.0-34-generic Application Binary /usr/lib/thunderbird/thunderbird Profile Directory (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Telemetry Data about:telemetry

I have been struggling with Thunderbird for months. I cannot send nor receive emails. Here is the latest build information. Can anyone please help? Name Thunderbird Version 78.11.0 Build ID 20210528153351 Distribution ID User Agent Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Thunderbird/78.11.0 OS Linux 4.15.0-34-generic Application Binary /usr/lib/thunderbird/thunderbird Profile Directory (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Telemetry Data about:telemetry

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Matt
Matt
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The account settings information from below would be much more useful, along with the information about anti virus and malware. Where you got your build is also relevant for Linux and some distributions make their own builds and errors.

Verbatim information on the error messages you receive would also be quite useful. Common issues with the 78 build that generate no errors are mostly related to bad or ancient TLS implementations or self signed certificates.