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Firefox doesn't load any page or settings

  • 4 replies
  • 1 has this problem
  • 273 views
  • Last reply by cor-el

samuel.signer
samuel.signer
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Hi, I'm running Firefox on Ubuntu 20.04.2 LTS Gnome Version 336.38. For at least one month now Firefox has stopped working. When I start Firefox normaly (or in the tor-browser bundle) the Firefox-Window opens but no page is loaded. No matter what page I navigate to, nothing happens. I can't even open the firefox settings. I updadet from the normal version to 89.0 but still nothing working. Anyone got any ideas?

Hi, I'm running Firefox on Ubuntu 20.04.2 LTS Gnome Version 336.38. For at least one month now Firefox has stopped working. When I start Firefox normaly (or in the tor-browser bundle) the Firefox-Window opens but no page is loaded. No matter what page I navigate to, nothing happens. I can't even open the firefox settings. I updadet from the normal version to 89.0 but still nothing working. Anyone got any ideas?

Chosen solution

We have seen reports that the Citrix icaclient is causing issues.

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

samuel.signer
samuel.signer Question owner
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FredMcD schrieb
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}

Hi. This didn't work sadly. My Linux-Firewall only blocks ports and not specific software

FredMcD
FredMcD
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Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server:

https://www.mozilla.org/en-US/firefox/all/

cor-el
cor-el
  • Top 10 Contributor
  • Moderator
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Chosen Solution

We have seen reports that the Citrix icaclient is causing issues.