Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird login problem

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

more options

I just changed my password for my Google Drive account, and now I can't get into Thunderbird to use my email. I'm using a Macbook Air (Mohave 10.14.6) and Thunderbird (78.10.1).

I've tried putting in both my new and old Google passwords to no avail. I think maybe the problem is with the incoming server (pop or imap). when I follow the instructions at https://xneelo.co.za/help-centre/email/reset-password-thunderbird/

I see the smtp address, but not any imap or pop server address.


Can you help me?

All Replies (3)

more options

Remove the passwords from Saved Passwords in Preferences/Privacy & Security, and in the same section check the box to accept cookies. Check that the authentication for the incoming and outgoing servers is OAuth2, and that the server settings are imap.gmail.com on 993 or pop.gmail.com on 995, smtp.gmail.com on 465; SSL/TLS security, User Name = email address. Then restart TB and enter the account password in the OAuth window when prompted.

Helpful?

more options

I was able to remove the passwords, but that's all. Nothing there about accepting cookies, authentication, serving settings numbers (e.g., 993), or SSL/TLS security. When I tried entering the account password after restarting TB, I still got the same error message, "login failed."

Arrrgggh-- Todd S.

Helpful?

more options

Accept cookies is a checkbox in Preferences/Privacy & Security, Web Content. Server settings are under Tools/Account Settings or Account Settings under the 3-bar menu icon. Conform the password by logging in on the gmail website.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.