Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Thunderbird login problem

Thunderbird Privacy and security
sfhowes replied 5 years ago
tsilvers
tsilvers

I just changed my password for my Google Drive account, and now I can't get into Thunderbird to use my email. I'm using a Macbook Air (Mohave 10.14.6) and Thunderbird (78.10.1).

I've tried putting in both my new and old Google passwords to no avail. I think maybe the problem is with the incoming server (pop or imap). when I follow the instructions at https://xneelo.co.za/help-centre/email/reset-password-thunderbird/

I see the smtp address, but not any imap or pop server address.


Can you help me?

I just changed my password for my Google Drive account, and now I can't get into Thunderbird to use my email. I'm using a Macbook Air (Mohave 10.14.6) and Thunderbird (78.10.1). I've tried putting in both my new and old Google passwords to no avail. I think maybe the problem is with the incoming server (pop or imap). when I follow the instructions at https://xneelo.co.za/help-centre/email/reset-password-thunderbird/ I see the smtp address, but not any imap or pop server address. Can you help me?

All Replies (3)

sfhowes
sfhowes

Remove the passwords from Saved Passwords in Preferences/Privacy & Security, and in the same section check the box to accept cookies. Check that the authentication for the incoming and outgoing servers is OAuth2, and that the server settings are imap.gmail.com on 993 or pop.gmail.com on 995, smtp.gmail.com on 465; SSL/TLS security, User Name = email address. Then restart TB and enter the account password in the OAuth window when prompted.

tsilvers
tsilvers Question owner

I was able to remove the passwords, but that's all. Nothing there about accepting cookies, authentication, serving settings numbers (e.g., 993), or SSL/TLS security. When I tried entering the account password after restarting TB, I still got the same error message, "login failed."

Arrrgggh-- Todd S.

sfhowes
sfhowes

Accept cookies is a checkbox in Preferences/Privacy & Security, Web Content. Server settings are under Tools/Account Settings or Account Settings under the 3-bar menu icon. Conform the password by logging in on the gmail website.