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Thunderbird won't download emails

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by robert268

robert268
robert268
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Hi, I have a dual boot PC running Cinnamon mint and Windows 10, from separate drives. The Linux version won't download my emails, saying there is a security exception, and that the certificate belongs to another site. I have ticked the store exception box, and this makes no difference. It did download some emails, when I first set it up, but only to 24 August 2020. The Windows installation works fine, with identical settings. Help please. Thanks Robert. PS if I click the confirm exception button, it disconnects from the server.

Hi, I have a dual boot PC running Cinnamon mint and Windows 10, from separate drives. The Linux version won't download my emails, saying there is a security exception, and that the certificate belongs to another site. I have ticked the store exception box, and this makes no difference. It did download some emails, when I first set it up, but only to 24 August 2020. The Windows installation works fine, with identical settings. Help please. Thanks Robert. PS if I click the confirm exception button, it disconnects from the server.

Modified by robert268

Chosen solution

Hi christ1, by changing settings, I just mean the server name, the port, and the encryption settings, as it appears every system I have uses different settings. Anyway, the good news is that having another fiddle this evening, I have managed to get it working, hurrah. Thanks once again for your help, Robert.

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Please post a screenshot of the error message. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

robert268
robert268 Question owner
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Hi christ1, I don't get what I would think is an error message, just the dialogue box saying the cetificate belongs to another site. after changing various server settings yesterday, I am now connecting to the server, buy it gets stuck, trying to download the first message, and times out. on reflection, I think it is a problem with my settings, rather than Thunderbird of Linux, thank you for your time. Robert.

christ1
christ1
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I don't get what I would think is an error message, just the dialogue box saying the cetificate belongs to another site.

That's what I'm talking about.

after changing various server settings yesterday,

That's usually a bad idea, and I'd suggest you reverse those changes.

robert268
robert268 Question owner
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Chosen Solution

Hi christ1, by changing settings, I just mean the server name, the port, and the encryption settings, as it appears every system I have uses different settings. Anyway, the good news is that having another fiddle this evening, I have managed to get it working, hurrah. Thanks once again for your help, Robert.