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shutdownhang Firefox

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

artszulc
artszulc
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The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Shutdown hanging at step profile-before-change. Something is blocking the main-thread. ID crashes bp-6d847054-2b84-48de-85db-d854f0210422 bp-23a15938-bbd1-4c13-94fc-08db10210422 bp-d8cb25b9-82dc-4212-8173-f3cb20210422

What can I do to fix the problem? Reinstalling the browser did nothing

The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Shutdown hanging at step profile-before-change. Something is blocking the main-thread. ID crashes bp-6d847054-2b84-48de-85db-d854f0210422 bp-23a15938-bbd1-4c13-94fc-08db10210422 bp-d8cb25b9-82dc-4212-8173-f3cb20210422 What can I do to fix the problem? Reinstalling the browser did nothing

All Replies (2)

FredMcD
FredMcD
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bp-6d847054-2b84-48de-85db-d854f0210422 Signature: shutdownhang | mozilla::net::detail::BlockingIOWatcher::WatchAndCancel

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-before-change. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

This is for Sumo's Related Bugs 1402724 NEW --- Crash in shutdownhang | mozilla::net::detail::BlockingIOWatcher::WatchAndCancel

FredMcD
FredMcD
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Update the Trend Micro programs. If the problem continues, disable them.

A 'shutdownhang' means something is not closing or responding.