Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Viewing google Gmail causes crash during page load

  • 5 replies
  • 1 has this problem
  • 14 views
  • Last reply by milohax

milohax
milohax
more options

When viewing gmail with my personal account, Firefox is crashing after it loads the conversations in the sidebar.

I have tried resetting, using a private window, and running in Safe Mode

Here is the crash report Id: bp-b36c8ee9-37cb-4dec-9380-2f6320210228

I can repeat this at will. I will try disabling the conversations bar using another browser and then update to see if that helps (it's not crashing when I view my work gmail).

Thanks for your help ;-)

When viewing gmail with my personal account, Firefox is crashing after it loads the conversations in the sidebar. I have tried resetting, using a private window, and running in Safe Mode Here is the crash report Id: bp-b36c8ee9-37cb-4dec-9380-2f6320210228 I can repeat this at will. I will try disabling the conversations bar using another browser and then update to see if that helps (it's not crashing when I view my work gmail). Thanks for your help ;-)

Chosen solution

bp-6e527d68-8ae2-4cd9-b6ac-d383e0210228 bp-561c789c-3ad0-475d-aafc-d82830210228 bp-b36c8ee9-37cb-4dec-9380-2f6320210228

Signature: dlopen

Crash Reason EXC_BAD_ACCESS / KERN_CODESIGN_ERROR

This is for Sumo's Related Bugs 1582497 NEW --- EXC_BREAKPOINT crashes in dlopen in CTFontCreateWithFontDescriptor on macOS 10.14 on startup 566614 RESOLVED WORKSFORME Crash [@dlopen ] on Thunderbird startup 530017 RESOLVED INCOMPLETE Crashes [@dlopen ] on all branches, usually at startup, possibly caused by the WebEx plug-in

Read this answer in context 👍 1

All Replies (5)

milohax
milohax Question owner
more options

signing out of Hangouts does not help. report id: bp-561c789c-3ad0-475d-aafc-d82830210228

milohax
milohax Question owner
more options

sorry, wrong ID for the load-without-hangouts: should be report id bp-6e527d68-8ae2-4cd9-b6ac-d383e0210228

FredMcD
FredMcD
more options

Chosen Solution

bp-6e527d68-8ae2-4cd9-b6ac-d383e0210228 bp-561c789c-3ad0-475d-aafc-d82830210228 bp-b36c8ee9-37cb-4dec-9380-2f6320210228

Signature: dlopen

Crash Reason EXC_BAD_ACCESS / KERN_CODESIGN_ERROR

This is for Sumo's Related Bugs 1582497 NEW --- EXC_BREAKPOINT crashes in dlopen in CTFontCreateWithFontDescriptor on macOS 10.14 on startup 566614 RESOLVED WORKSFORME Crash [@dlopen ] on Thunderbird startup 530017 RESOLVED INCOMPLETE Crashes [@dlopen ] on all branches, usually at startup, possibly caused by the WebEx plug-in

FredMcD
FredMcD
more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

milohax
milohax Question owner
more options

Hi Fred, thank you for looking at this :-)

Still crashing with a new empty profile. id: bp-c500e9f2-cad4-492d-b09f-cc9080210302

I did the following: 

1. open Profile Manager (about:profiles)
2. created a new profile, TEST
3. Launched a new browser with that profile (from Profile Manager)
4. Visited mail.google.com and logged in
5. Let the page load, browser crashes
6. Submit the bug report and restart Firefox
7. Page reloaded, and crashed again.