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firefox crash ubuntu 18.04

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  • Last reply by william23b

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Hi Firefox has been crashing on my linux system since february 27th Whether I attempt to start it safe mode or not, it will crach on startup, and Mozzilla Crash Reporter GUI will open. If I attempt to run it from the terminal in safe mode, the following error message appears in the console ExceptionHandler::GenerateDump cloned child 21529 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

This is the content of the most recent file in ~/.mozilla/firefox/Crash Reports/pending


{"AdapterDeviceID":"0x0166","AdapterDriverVendor":"mesa/i965","AdapterDriverVersion":"20.0.8.0","AdapterVendorID":"0x8086","AvailablePageFile":"0","AvailablePhysicalMemory":"122281984","AvailableSwapMemory":"1374183424","AvailableVirtualMemory":"1683070976","BuildID":"20210222142601","CrashTime":"1614523618","DesktopEnvironment":"gnome","EMCheckCompatibility":"true","FramePoisonBase":"9223372036600930304","FramePoisonSize":"4096","InstallTime":"1614417559","IsWayland":"0","IsWaylandDRM":"0","MozCrashReason":"OOB","Notes":"Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"1","SecondsSinceLastCrash":"10","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7f212ff74000","code_id":"1e756486b2b98ce1a7aaf89f21df80a87ae917ae","debug_file":"libxul.so","debug_id":"8664751EB9B2E18CA7AAF89F21DF80A80","end_addr":"0x7f21384f3000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7f2135a23a0b","module_index":0,"trust":"context"},{"ip":"0x7f2134e1fa7e","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1614523616","TelemetryClientId":"eedb5a75-0b05-48d7-9f0b-e0ff7d7a1bef","TelemetryServerURL":"https://incoming.telemetry.mozilla.org","TelemetrySessionId":"54d80b9d-456a-4e17-9863-807eb6a296b8","ThreadIdNameMapping":"9568:\"IPC I/O Parent\",9569:\"Timer\",9570:\"Netlink Monitor\",9571:\"Socket Thread\",9572:\"Permission\",9575:\"JS Watchdog\",9576:\"JS Helper\",9578:\"JS Helper\",9579:\"JS Helper\",9577:\"JS Helper\",9587:\"Cache2 I/O\",9588:\"Cookie\",9589:\"StreamTrans #1\",9591:\"DOM Worker\",9593:\"IPDL Background\",9594:\"StreamTrans #2\",9605:\"StreamTrans #3\",9614:\"QuotaManager IO\",9629:\"IndexedDB #1\",9701:\"Worker Launcher\",9755:\"SoftwareVsyncThread\",9756:\"Compositor\",","TotalPageFile":"5408432128","TotalPhysicalMemory":"4028993536","UptimeTS":"1.39140296","Vendor":"Mozilla","Version":"86.0"}

What can I do to get fireworks working again?

Best wishes,

Will

Attached screenshots

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How about trying a separate copy. Just download to a folder, run it to see if it crashes. I got off my distro Firefox about 2 months ago, kept losing session tabs. Have had no real issues since.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

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Hi jonzn4SUSE,

Sorry I forgot to mention. I have uninstalled the default linux version, and installed the fresh copy from the link you gave. This does not solve the problem. I have also deleted the Start Up cache. This does not solve the problem.

Here is the crash report

AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.0.8.0 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:19.0.0 AvailablePageFile: 0 AvailablePhysicalMemory: 514904064 AvailableSwapMemory: 1379438592 AvailableVirtualMemory: 1750646784 BuildID: 20210222142601 CrashTime: 1614967090 DesktopEnvironment: gnome EMCheckCompatibility: true Email: FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614535573 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 934 StartupCrash: 1 StartupTime: 1614967085 TelemetrySessionId: 28646b21-54b0-457d-bf60-4a66b5addc4f ThreadIdNameMapping: 4827:"IPC I/O Parent",4828:"Timer",4829:"Netlink Monitor",4830:"Socket Thread",4831:"Permission",4834:"JS Watchdog",4836:"JS Helper",4835:"JS Helper",4837:"JS Helper",4838:"JS Helper",4840:"Cache2 I/O",4841:"Cookie",4843:"DOM Worker",4844:"IPDL Background",4854:"StreamTrans #11",4858:"StreamTrans #15",4860:"StreamTrans #17",4862:"StreamTrans #19",4867:"StreamTrans #24",4869:"Worker Launcher",4874:"GLXVsyncThread",4879:"Renderer",4888:"Compositor",4886:"WRWorkerLP#2",4882:"WRWorker#2",4881:"WRWorker#1",4884:"WRWorkerLP#0",4887:"WRWorkerLP#3",4885:"WRWorkerLP#1",4883:"WRWorker#3",4880:"WRWorker#0", Throttleable: 1 TotalPageFile: 5408440320 TotalPhysicalMemory: 4029001728 UptimeTS: 4.82272113 Vendor: Mozilla Version: 86.0

I would be very thankful to have some idea of the next steps to make at this point.

Helpful?

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Does it crash under another ubuntu user account?

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Hi jonzn4SUSE,

The startup crash still persists with a new user account. I created a new user with command sudo useradd -m testuser. I then login to the new user space, click on the firefox icon from the left side bar. The crach report seems similar


AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.0.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 121090048 AvailableSwapMemory: 1286377472 AvailableVirtualMemory: 573915136 BuildID: 20210222142601 CrashTime: 1615213413 DesktopEnvironment: gnome FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1615213345 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 20 StartupCrash: 1 StartupTime: 1615213412 TelemetrySessionId: 5e2bdd6f-03ab-43a2-a718-e64b5861005c ThreadIdNameMapping: 14173:"IPC I/O Parent",14174:"Timer",14175:"Netlink Monitor",14176:"Socket Thread",14177:"Permission",14182:"JS Helper",14181:"JS Helper",14184:"JS Helper",14183:"JS Helper",14180:"JS Watchdog",14185:"BGReadURLs",14186:"Cache2 I/O",14187:"Cookie",14188:"StreamTrans #1",14189:"Worker Launcher",14194:"GLXVsyncThread",14199:"Renderer",14200:"WRWorker#0",14203:"WRWorker#3",14204:"WRWorkerLP#0",14208:"Compositor",14205:"WRWorkerLP#1",14206:"WRWorkerLP#2",14201:"WRWorker#1",14207:"WRWorkerLP#3",14202:"WRWorker#2", Throttleable: 1 TotalPageFile: 5408444416 TotalPhysicalMemory: 4029005824 UptimeTS: .5105681 Vendor: Mozilla Version: 86.0

Is it worth me attempting to start firefox in safe mode from this other user account?

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