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Thunderbird 86.0b3 20210212193837 won't ask to save email account passwords

  • 8 replies
  • 1 has this problem
  • 22 views
  • Last reply by Tor4

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Lately I've been repeatedly asked for my SMTP password on the first email I send of the day (until closing TB) from certain accounts of those I have.

There appears to be nowhere where I can just ADD an SMTP account and it's respective password.

The particular accou8nt does not appear in the SMTP list of about ten accounts I have. Thus I can't edit it.

Believe me, for the two accounts in which this has been happening, they were once in that list.

Now the account is there but the smtp usage data is not on a line.

And when I do enter the respective password, TB does not ask me to remember it nor make an addition to the SMTP list.

thanks

All Replies (8)

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really. no answers? This is annoying. I have to re-enter P/W a few times a day. Makes me want to use "The Bat!" again.

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First things first, why are you using the beta version of Thunderbird? Beta is unstable and meant for testing by savvy folks, not ideal as a daily driver for less savvy users.

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somehow, over the decade or so, TB finds itself, w/o my help, inserting me into Beta.

I didn't feel like deleting the respective account. So it dawned on me that some,uh. Savvy user, might have found the trick.

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Tor4 said

somehow, over the decade or so, TB finds itself, w/o my help, inserting me into Beta.

It does not happen automatically. Not unless you selecting to install a beta version from the web site 10 years ago can be considered without your help. BEta is remarkably stable, but it does have all sorts of issues with addond and the calendar would have been a nightmare.

I didn't feel like deleting the respective account. So it dawned on me that some,uh. Savvy user, might have found the trick.

Have you tried going to the bottom of the list of accounts in account settings and clicking on the entry called Outgoing servers (SMTP)?

This lists the current outgoing servers and has a nice add button on the top right hand corner to add additional outgoing servers as required. Followed by an Edit button to edit the existing entries.

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Hello Matt

Prolly tewn years ago I DID sign up for Beta. Not-to-worry.

So, I deleted the existing SMTP server for the account which currently refuses to retain a password.

I re-created the respective SMTP server.

I sent a test email. I was asked for the password. Entered it. email then was sent.

I closed TB down. Waited then re-started TB.

Then I crafted a new email from that same account and sent it ....

I was again asked for the password.

Hence my previous statement about not wanting to delete the account then start all over with the account and lose things.

I just gone finished with doing that on another account and really don't want to do it again.

There is, as you suggested, "Edit" in SMTP .. in Account Settings ... but sadly no edit for password.

thanks for the help

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Passwords are not stored in account settings, they are stored in the password manager in an encrypted form. https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

fundamentally occasionally the password data base can become corrupt. In those instances simply deleting the stored password file fixes this, but does obviously delete all stored passwords..

Your passwords are stored in two different files, both of which are required:

  • key4.db

This file stores your key database for your passwords. To transfer saved passwords, you must copy this file along with the following file.

  • logins.json

Encrypted information about your saved usernames and passwords.

To access your profile to delete these two files, open the troubleshooting information on the help menu, select the show button for the profile folder and then close down Thunderbird. If it is running this makes a mess because he profile is actively being used.

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Well, I deleted them as suggested.

Then I re-started TB. Next I sent , or tried to send, an email from each of the accounts I manage. As to be expected, after pressing "Send", I was prompted for the password to connect to the related server .... and the box to have TB save/manage passwords was thus "Checked" by me. (verified by me to)

Each of the email sent.

Lastly, I stopped then restarted TB. Then I crafted and email outgoing from each of the accounts.

Where I originally only had one account continually prompting me for a password to send the email, now all of them ask me. They ask me every time I re-start TB.

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Any answers before I delete Thunderbird ? TB doesn't seem to be working. What is the procedure to save pre-existing emails and then add them into a fresh install?

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