Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Security Exception popup no longer pops up - so email is no longer useable.

Thunderbird Privacy and security
christ1 replied
bossmare
bossmare

I have used Thunderbird for twenty years without problems - till now. About a month ago, TB started asking me to confirm security exceptions that in the past had been stored reliably, except after an update, every time I opened the program.

As of Feb. 2, TWO of my three email addresses are not functional, because the security exception box does not pop up (I guess!) I see the 'working' loop, and it keeps working and working - but nothing loads.

The third email address is fine - but I am telling it to confirm the security exception almost daily.

My three email addresses have different domain names, but all three domains are hosted by Dreamhost.

Is there a consumer solution available - or is this a bug that Mozilla needs to address?

I have used Thunderbird for twenty years without problems - till now. About a month ago, TB started asking me to confirm security exceptions that in the past had been stored reliably, except after an update, every time I opened the program. As of Feb. 2, TWO of my three email addresses are not functional, because the security exception box does not pop up (I guess!) I see the 'working' loop, and it keeps working and working - but nothing loads. The third email address is fine - but I am telling it to confirm the security exception almost daily. My three email addresses have different domain names, but all three domains are hosted by Dreamhost. Is there a consumer solution available - or is this a bug that Mozilla needs to address?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
  • Moderator

What is your anti-virus software?

When a security exception prompt pops up - what is the actual error? Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

There shouldn't be a security exception prompt in the first place. This isn't a 'Mozilla bug' but a problem with your installation.