Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Plug-ins not showing up

  • 4 replies
  • 1 has this problem
  • 62 views
  • Last reply by cor-el

more options

Hello all~

The tally for the traffic counter plug-in for my website does not show up with Firefox, although it does show up on Safari. The header is there for it, Website Traffic Counter, but no tally.

Any ideas?

Drew

Chosen solution

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

Helpful?

more options

Cor-el, you're a genius. Thanks for the help. I restarted in Safe Mode, and the tally is right there! Now how shall I return to regular protection status without losing it? You have identified the problem for me. Now I'll fiddle around with it. Thanks very much. --Drew

Helpful?

more options

Cor-el, when I come out of Safe Mode the tally disappears again. My Website Traffic Counter tally is being blocked, correct? How would I select it so that it is not blocked?

Drew

Helpful?

more options

Is the shield icon at the left end of the location bar highlight purple indicating that Enhanced Tracking Protection is blocking content ?

If that is the case the click the shield and disable ETP.

Are you using content blocking extensions like I posted above ?

If that is the case then check their icons on the Navigation Toolbar about what is blocked and how to allow that tally.

See also the Web Console for possible messages about blocked content.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.