Hi

When you note you turned on the switch, do you mean you opened the VPN application window and toggled the slider on?

I attached an image here. This is what it looks like when the application is on. There should also be a toolbar icon for the VPN app, however that only shows the application is running, not that the VPN has been toggled on.

Or are you running into a situation where you try to launch the VPN app but the application window is not populating?

More details will help me to get you the proper troubleshooting steps.

Hi,

Thank you for replying. I solved the problem...there is an icon for the Firefox that showed up on my taskbar...when I click on it, I see that the VPN can be turned off or on.

One can also click on the Windows 10 "start" button, scroll down to Mozilla VPN and right click on it to add the VPN icon to the task bar.

Now I have another issue...I am using Microsoft Outlook for my email with Charter Spectrum as my Internet service provider. If I turn on the Firefox VPN I can only receive emails but it won't send emails. If I turn off the VPN, I can receive and send. Is there a solution for this?

Thank you,

Nick

Hey Nick,

This is likely due to the fact we don't have any logs which means we have to block certain ports, SMTP 25 being one of them, which helps prevent spam messages from being sent using our VPN.

Using webmail instead of Outlook usually resolves this issue, or temporarily turning the VPN off when you need to send emails would also work, but I understand that's not an ideal solution. I'm sorry for the inconvenience.

There is one more thing we might be able to do to resolve it:

If you can adjust the SMTP port that is being used in Outlook, by going to account settings within the client, try changing the outgoing port to 586, or even port 26, and see if that resolves it.

I hope this helps,