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I have been experiencing issues with Firefox for the past couple of months. Whether I have two or ten tabs open, the browser stops working, crashes then exists out of all the tabs. I have tried various things to solve this problem, to which I have found no solution. I would greatly appreciate the assistance provided as to what I should do about this. Below are a few of the many submitted crash reports.
Please respond as soon as possible.
Thank you so much.
Report ID Date Submitted bp-1ed2720c-3c6d-4cc7-9e11-b4a0a0210125 1/25/2021, 5:24 PM bp-43aaf5df-fe65-46d3-ac81-5f0d00210125 1/25/2021, 5:24 PM bp-2c554db1-4bb5-4a3e-a672-49d5c0210125 1/25/2021, 5:24 PM bp-0625794f-41c7-4a07-940a-f9f5f0210125 1/25/2021, 5:24 PM
All Replies (8)
Sat, 07 Mar 2020 01:38:40 GMT bp-1ed2720c-3c6d-4cc7-9e11-b4a0a0210125 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::traverse<T>
Sat, 07 Mar 2020 20:15:28 GMT bp-43aaf5df-fe65-46d3-ac81-5f0d00210125 Signature: OOM | small
Mon, 09 Mar 2020 23:38:45 GMT bp-2c554db1-4bb5-4a3e-a672-49d5c0210125 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow
Sat, 07 Mar 2020 01:45:58 GMT bp-0625794f-41c7-4a07-940a-f9f5f0210125 Signature: XPCJSContext::Initialize
These reports are too old to be useful. Do you have any reports from the last few days?
Yes, below I have attached recent, unsubmitted crash reports. I hope this is helpful.
Please, Do not post a screenshot ! !
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Below are the ten, most recent, unsubmitted crash reports. Please let me know if there are any questions or concerns.
Thank you so much.
bd9063ef-da59-414d-b2f7-642c66060382 2/5/2021, 6:57 PM 1f284460-d4c0-45e4-a047-9b409ad87027 2/5/2021, 6:51 PM 7a21499c-ab36-44b1-b246-c567728f2aaf 2/5/2021, 6:51 PM 67d35f58-903d-4921-8b0b-0c12fa0ca4bc 2/3/2021, 12:31 PM 1efaa4a3-62ea-4592-9a59-b053deb88cbe 2/3/2021, 12:25 PM aaf66d02-3861-4613-9c79-08f34051404f 2/3/2021, 12:25 PM fca3e32c-f203-4bd7-8130-9f244b0eef45 2/2/2021, 8:31 PM de87ce00-2e8b-4916-ace2-2b1992c85f13 2/2/2021, 8:30 PM c39813b8-2076-42e4-87b3-ae38125f14fd 2/2/2021, 8:29 PM 4a1f7414-5a2b-42ca-8c48-e3efe429fda4 2/2/2021, 8:29 PM
Unsubmitted crash reports are of no use.
If a line on the about:crashes page doesn't start with "bp-", you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully.
- please do not add the "bp-" prefix yourself
Below are the ten, most recent, submitted crash reports. Please let me know if there are any questions or concerns.
Thank you so much.
bp-b81adf13-e889-45c5-94c2-f488e0210203 2/2/2021, 8:33 PM
bp-c26b49a2-304b-4f55-88d4-695ce0210203 2/2/2021, 8:30 PM
bp-8b49de73-118e-41df-99cb-bb4d70210203 2/2/2021, 8:20 PM
bp-3875f853-32c7-4dd3-b4eb-05b5d0210131 1/31/2021, 6:06 PM
bp-ced54b97-25f2-4b96-a83f-427590210128 1/28/2021, 2:52 PM
bp-ae2ce8e7-e407-4551-b815-f40680210128 1/28/2021, 10:49 AM
bp-1ed2720c-3c6d-4cc7-9e11-b4a0a0210125 1/25/2021, 5:24 PM
bp-43aaf5df-fe65-46d3-ac81-5f0d00210125 1/25/2021, 5:24 PM
bp-2c554db1-4bb5-4a3e-a672-49d5c0210125 1/25/2021, 5:24 PM
bp-0625794f-41c7-4a07-940a-f9f5f0210125 1/25/2021, 5:24 PM
The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.
With 4 GB memory best is to run as lest other software as possible, especially when you run a browser like Firefox that can require a lot of memory for complicated websites with a lot of images. You may suffer from (severe) memory fragmentation because the System Memory Use Percentage isn't that high.
Do you let Windows handle the Page file automatically or have you set a fixed size for the Windows Page File?
- Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the automatic setting and let Windows handle the page file automatically.