Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Yesterday I used Firefox and it worked fine; today, I opened the application and got the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

Yesterday I used Firefox and it worked fine; today, I opened the application and got the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." How can I correct this? I use a Mac desktop running 10.14.6 (Mojave).

Yesterday I used Firefox and it worked fine; today, I opened the application and got the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." How can I correct this? I use a Mac desktop running 10.14.6 (Mojave).

All Replies (1)

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.