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Why is "New Folder" dimmed?

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  • Last reply by jw15

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When I right-click on an account, one of the options is "New Folder...", but it's grayed out. Why? I want to make a new IMAP folder. (Version 78.5.1 on macOS 11.1.)

When I right-click on an account, one of the options is "New Folder...", but it's grayed out. Why? I want to make a new IMAP folder. (Version 78.5.1 on macOS 11.1.)

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Never mind, I got it to work, except that the new folder shows up as a subfolder of Inbox instead of as a top level item.