This thread was archived. Please ask a new question if you need help.
firefox crashes upon close every time, and on my three different computers
About a year ago Firefox began crashing upon close every time, on all of my 3 PC computers. I update Firefox to every new release, but the problem has not gone away. Sometimes after the crash if I try to open Firefox I get a message saying, approximately, "firefox is open but is not responding. Close firefox to continue. When I click the "close" button, a new instance of Firefox appears)
The crash announcement window gives me the option of reporting the problem accompanied by a diagnostic database, which I have done frequently over the past year, but nothing seems to change.
Anyone have any idea what this is all about?
All Replies (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.