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Firefox on Amazon Fire HD 8 crashes

  • 6 replies
  • 1 has this problem
  • 10 views
  • Last reply by elp1940

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Firefox 68.11 runs on my new Amazon Fire HD just fine, but within a couple of days it gets upgraded to the current version and never runs again. There seems to be no way to prevent the upgrade. The details: The latest android version runs, but any attempt to access the internet. If I could stop the automatic updating, I could run firefox. If I can't stop the automatic update then Firefox self-destructs and I will have to move Chrome. I've been a user since Mosaic and Netscape, and I don't want to be forced to change.

Chosen solution

This didn't solve my problem. I did NOT want to know when the bug would be fixed, but how to stop automatic updates so my working older version was not continually replaced by a broken version. Even Windows allows updates to be suspended.

So I finally found out elsewhere that updates can be turned off in the Android Play Store for all apps or a specific app. I turned off updates for Firefox and no updates yesterday or today, even though the Play Store reports that an update is available.

Problem solved until Firefox is fixed.

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Hi

Thank you for your question and I am sorry to hear that this is happening.

This is an issue that we are aware of and are working to resolve. You can follow progress on this at:

https://github.com/mozilla-mobile/fenix/issues/16775

Helpful?

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Correction: Any attempt to access the internet, crashes Firefox with a error message.

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Hi

Yes, that issue being resolved will help with what you are seeing.

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This doesn't solve my problem. Telling me basically to stop using Firefox until it gets fixed, is not a solution to anything. I can run an older version of Firefox, but within a day or so the older version is automatically replaced by the newest one Which Does Not Work.

Tell me how to stop the automatic updates. That would be a temporary solution and that would be helpful.

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We are working on a solution to this issue that we hope to make available in an update very soon.

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Chosen Solution

This didn't solve my problem. I did NOT want to know when the bug would be fixed, but how to stop automatic updates so my working older version was not continually replaced by a broken version. Even Windows allows updates to be suspended.

So I finally found out elsewhere that updates can be turned off in the Android Play Store for all apps or a specific app. I turned off updates for Firefox and no updates yesterday or today, even though the Play Store reports that an update is available.

Problem solved until Firefox is fixed.

Helpful?

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