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Clicking hyperlinks in messages no longer opens link in Chrome

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  • Last reply by Matt

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I have tried all the very helpful procedures in the article on hyperlinks not working. None of them apply except changing the default system browser. For various reasons, I do not want to change the default browser unless I have to. Is there any known recent change to Thunderbird, or Windows 10, or Chrome, that would have caused this loss of functionality in the last few days? Hyperlinks do work in Thunderbird if the default browser is set to Firefox or Edge.

I have tried all the very helpful procedures in the article on hyperlinks not working. None of them apply except changing the default system browser. For various reasons, I do not want to change the default browser unless I have to. Is there any known recent change to Thunderbird, or Windows 10, or Chrome, that would have caused this loss of functionality in the last few days? Hyperlinks do work in Thunderbird if the default browser is set to Firefox or Edge.

Chosen solution

I think you answer your own question. You have an issue with Chrome. Thunderbird passes links to the operating system to load. If one browser is not opening them you have an issue with it. All the hidden preferences can really only break things on windows and are primarily there for operating systems like Linux. They should all be on their default value for Windows.

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Chosen Solution

I think you answer your own question. You have an issue with Chrome. Thunderbird passes links to the operating system to load. If one browser is not opening them you have an issue with it. All the hidden preferences can really only break things on windows and are primarily there for operating systems like Linux. They should all be on their default value for Windows.