Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Just Stopped Downloading from Google IMAP

  • 7 replies
  • 4 have this problem
  • 127 views
  • Last reply by brett21

more options

Thanks in advance for any assistance, much appreciated.

Running Thunderbird 75.8.0 on Windows 10 Pro Version 20H2 OS Build 19042.630

Using IMAP to download emails from Google Gmail:

Server settings: Server Name: imap.gmail.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2

Confirmed IMAP enable on Gmail and permission for Thunderbird to a access the Gmail account.

Details:

Have been using Thunderbird with Gmail for years with no problem. Just today it stopped downloading emails. Been trying several solutions on Mozilla support but no luck. Tried disabling firewall, also no change.

Chosen solution

brett21 said

Just an update I incorrectly gave my version of Thunderbird as 75.8.0 where I meant 78.5.0. Looks like a bug with Thunderbird at this stage. Anyone else with any ideas?

Given that you (probably) didn't update Thunderbird on 11/30 ...

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Read this answer in context 👍 1

All Replies (7)

more options

Just an update:

To confirm that I changed the configuration item "security.tls.version.min" from 3 to 1 as per other posts.

No change.

Error Console:

Uncaught Exception { name: "NS_ERROR_ILLEGAL_VALUE", message: "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgDBView.open]", result: 2147942487, filename: "resource:///modules/DBViewWrapper.jsm", lineNumber: 1113, columnNumber: 0, data: null, stack: "_createView@resource:///modules/DBViewWrapper.jsm:1113:14\n_applyViewChanges@resource:///modules/DBViewWrapper.jsm:1463:24\n_enterFolder@resource:///modules/DBViewWrapper.jsm:1202:10\nopen@resource:///modules/DBViewWrapper.jsm:821:12\nshow@chrome://messenger/content/folderDisplay.js:823:19\nFolderPaneSelectionChange@chrome://messenger/content/commandglue.js:350:18\nonselect@chrome://messenger/content/messenger.xhtml:1:1\nMozTreeChildren/<@chrome://global/content/elements/tree.js:69:28\n", location: XPCWrappedNative_NoHelper } DBViewWrapper.jsm:1113

Helpful?

more options

I have the same issue with a bunch of other accounts. Thunderbird (75.8.0 on Windows 10 Pro) just stopped downloading mails. It seems like it is trying to connect but to no avail.

Helpful?

more options

To confirm that I also tried the following:

Changed the configuration item "security.tls.version.min" from 3 to 1.

No change, still does not down load emails.

Helpful?

more options

I use Thunderbird and recommend it to all of my email users, and have done for well over 10 years. I got a call from a user this evening who was reporting the same issue, suddenly Thunderbird stopped receiving mail. He is running version 78.5.0 (32-bit).

After two hours of troubleshooting, what I found from turning on authentication debugging on the server was that Thunderbird stopped sending the username. I have tried deleting the account from Thunderbird and re-creating it, but that is not possible because Thunderbird won't save the account unless it gets a successful login. I considered deleting and re-installing Thunderbird, but that is not an option because he uses pop and would lose all old email. I tried both pop and imap with the same results.

I set up a copy of his account on my local copy of Thunderbird (same version) and it appears to work fine.

Helpful?

more options

Just an update I incorrectly gave my version of Thunderbird as 75.8.0 where I meant 78.5.0.

Looks like a bug with Thunderbird at this stage. Anyone else with any ideas?

Helpful?

more options

Chosen Solution

brett21 said

Just an update I incorrectly gave my version of Thunderbird as 75.8.0 where I meant 78.5.0. Looks like a bug with Thunderbird at this stage. Anyone else with any ideas?

Given that you (probably) didn't update Thunderbird on 11/30 ...

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Helpful?

more options

Wayne Mery said

brett21 said

Just an update I incorrectly gave my version of Thunderbird as 75.8.0 where I meant 78.5.0. Looks like a bug with Thunderbird at this stage. Anyone else with any ideas?

Given that you (probably) didn't update Thunderbird on 11/30 ...

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Hi Wayne,

You are a legend! Followed the steps from ESET and this solved the problem!

Really appreciate your time,

Cheers

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.