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Thunderbird 78.5.0 (32-bit) constant crashing with Nvidia driver

  • 6 replies
  • 1 has this problem
  • 14 views
  • Last reply by Queenmab100

Queenmab100
Queenmab100
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I just installed the above version of TB on my (vintage) PC with Window 7 Pro OS. TB runs for no more than a minute or two, the screen begins blinking madly and then TB crashes. I have *no* idea where to even begin diagnosing the problem. Any and all advice greatly appreciated!

I just installed the above version of TB on my (vintage) PC with Window 7 Pro OS. TB runs for no more than a minute or two, the screen begins blinking madly and then TB crashes. I have *no* idea where to even begin diagnosing the problem. Any and all advice greatly appreciated!

Modified by Wayne Mery

Chosen solution

Run in safe mode (hold Shift when launching TB). Does it still crash? Is hardware acceleration enabled in Options/General/Indexing? Can you post the latest crash ID (begins with bp-...) from Help/Troubleshooting, Crash Reports, or

C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

What is the antivirus, and is the TB profile folder excluded?

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All Replies (6)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Run in safe mode (hold Shift when launching TB). Does it still crash? Is hardware acceleration enabled in Options/General/Indexing? Can you post the latest crash ID (begins with bp-...) from Help/Troubleshooting, Crash Reports, or

C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

What is the antivirus, and is the TB profile folder excluded?

Queenmab100
Queenmab100 Question owner
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Thanks for your help. I started in Safe Mode, turned off add-ons and hardware acceleration. That seemed to solve the problem.

Wayne Mery
Wayne Mery
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Please do post your crash IDs here.

Queenmab100
Queenmab100 Question owner
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In screenshot attached. All working now but screen shot attached of crash reports.

sfhowes
sfhowes
  • Top 10 Contributor
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The latest report indicates issues with the Nvidia driver in 32-bit Windows, so disabling hardware acceleration in normal mode should be sufficient. None of your add-ons need to be disabled.

Queenmab100
Queenmab100 Question owner
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Thanks. All systems go now!