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email log in

The Peppertree
The Peppertree

Since the new release of Thunderbird (release 78) I have to enter all the passwords from all of my email accounts, even if I click the box (Use Password Manager to remember this password). This for In- and Outgoing mails. I would be very happy if Thunderbird could remember this passwords.

Since the new release of Thunderbird (release 78) I have to enter all the passwords from all of my email accounts, even if I click the box (Use Password Manager to remember this password). This for In- and Outgoing mails. I would be very happy if Thunderbird could remember this passwords.

Chosen solution

Bitdefender has a password manager (Wallet). Check that it's not storing TB passwords. If that's not a factor, Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete or rename cert9.db, key4.db and logins.json. This will erase all passwords, but when you restart TB and enter the passwords, they should be stored permanently.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

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All Replies (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor

Do you have any product on your computer like CCleaner or perhaps an Anti-Virus product with cleanup abilities because they might be killing the saved passwords or the session files?

If yes, then you need to stop allowing the cleaning product from access to Thunderbird.

The Peppertree
The Peppertree Question owner

There is "Bitdefender" and "Driver Support" in the background, but they never made a problem. The problem started just after the new version of Thunderbird was installed. I deleted the email accounts and add them again, but the problem is still the same.

sfhowes
sfhowes
  • Top 25 Contributor

Chosen Solution

Bitdefender has a password manager (Wallet). Check that it's not storing TB passwords. If that's not a factor, Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete or rename cert9.db, key4.db and logins.json. This will erase all passwords, but when you restart TB and enter the passwords, they should be stored permanently.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

The Peppertree
The Peppertree Question owner

Thank you, great support. It works perfectly now after deleting this 3 files.