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Emails in inbox have no content

  • 5 replies
  • 3 have this problem
  • 179 views
  • Last reply by gogden

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My Inbox has 687 emails, but I can only see the content of the three latest emails. Emails older than that do not display. The preview pane is blank for those, and when double clicking on an email the message view is also blank. Emails in other folders than the Inbox are displayed fine, also older emails. I have Thunderbird 78.4.3 (32 bit). I have no active extensions. I have tried the launch with shift pressed method to Reset toolbars and controls, but that didn't help. Is there a tool that re-indexes emails?

Chosen solution

What is your anti-virus software?

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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Chosen Solution

What is your anti-virus software?

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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Well that deleted all but the 3-4 emails in my Inbox that I could read. But I had a backup from a month ago, so I took Inbox and Inbox.msf from that backup and kept the rest. I guess I'll have to up my backup schedule...

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I guess I'll have to up my backup schedule...

That's one thing. Also get your anti-virus software under control.

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I have added an exclusion to the anti virus package for the AppData\Roaming\Thunderbird\Profiles folder. Thanks.

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I just noticed that my inbox changed from a regular folder to a 'smart inbox' and all the emails in the inbox are gone. I checked the mail folder and found this the first figure in the images I think looked in TB to see which folder it was linked to and it was ogengr-4. the inbox had 0 kb in the mail.

I looked through the other ogengr-# files and most were similar, but 2 had data in the inbox one had 2007 data the other 2008 data....

I copied these into the -4 folder and those emails popped up when I opened TB, but not all of them.... is there somewhere else in TB that I can look for the inbox files. I am wondering if it was the conversion from a regular inbox folder to a smart folder that caused the corruption. since I started looking, I have tried the repair folder feature and reinstalled older versions of TB and am not seeing any 'old emails.'

on a side note, I have changed computers and am looking for 'old legacy' profiles to find the old data. is there a way to 'merge' the old with the new?

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