Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Access Denied with firefox but not with Chrome

  • 3 replies
  • 1 has this problem
  • 212 views
  • Last reply by cor-el

rolizi118
rolizi118

Hi There, each time I try to login in the Online-Shop on the following website I get this message:

Access Denied You don't have permission to access "http://id.digitecgalaxus.ch/login?" on this server.

Reference #18.1c161502.1604645283.d0f52e4

On the same client in the same session I have no problem to login when I use Google Chrome.

So I think it's not a Firewall Problem. In the past it was no problem to access the site with Firefox.

Any idea what's the reason? Thanks for help :-)

Hi There, each time I try to login in the Online-Shop on the following website I get this message: Access Denied You don't have permission to access "http://id.digitecgalaxus.ch/login?" on this server. Reference #18.1c161502.1604645283.d0f52e4 On the same client in the same session I have no problem to login when I use Google Chrome. So I think it's not a Firewall Problem. In the past it was no problem to access the site with Firefox. Any idea what's the reason? Thanks for help :-)

Chosen solution

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

Read this answer in context 👍 0

All Replies (3)

Mike Kaply
Mike Kaply
  • Moderator

The best place to report this is here:

https://webcompat.com/

Since it's a site specific problem.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

rolizi118 said
Access Denied You don't have permission to access "http://id.digitecgalaxus.ch/login?" on this server. Reference #18.1c161502.1604645283.d0f52e4

This is characteristic of a web application firewall that deems your request suspicious. Since you can access from the same network using another browser, it probably is not IP address related. It might be caused by blocking certain headers, cookies, or scripts. However, I have no idea how to decode the message to determine more precisely what they don't like about the request.

cor-el
cor-el
  • Moderator

Chosen Solution

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.