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Blank panel when I click on a message on the global search results

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by gx12

gx12
gx12
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Since I migrated from 68 to 78, when I use the global search, I have no problem finding messages, but when I click on them I am faced with a blank panel.

The messages do exist, since I can find them in their respective folders (e.g when I sort by date or sender, etc.) the only don't show up when I select them in the search result.

Since I migrated from 68 to 78, when I use the global search, I have no problem finding messages, but when I click on them I am faced with a blank panel. The messages do exist, since I can find them in their respective folders (e.g when I sort by date or sender, etc.) the only don't show up when I select them in the search result.

Chosen solution

Thanks a lot, that worked for me. It only took starting in safe mode, then restarting in normal mode to solve the issue. I don't know why exactly, the most important is that it did solve the problem.

Thanks again

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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I don't see that here, but it could be a display issue or a database problem. Run in safe mode (hold Shift when launching TB). Do you still see a blank panel?

If safe mode has no effect, rebuild the database and see if that makes any difference.

gx12
gx12 Question owner
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Chosen Solution

Thanks a lot, that worked for me. It only took starting in safe mode, then restarting in normal mode to solve the issue. I don't know why exactly, the most important is that it did solve the problem.

Thanks again