After update the new version of TB doesn't receive or send messages.
I have just I upgraded to TB ver 78.4.0 (32-bit) the upgrade seemed to go normally but the new version did not work. in detail: 1- i have received no new email on either of two google-based email accounts since the udgrade. 2. I continue to get email on the Google Email page for at least one of the accounts on the same computer. 3. when i click on "Get Messages" nothing happens 3. Past messages are still in my inbox and they open when selected 4. messages will not actually send but I con click on write or resend a previous message and type and send and go through all the steps BUT they are not delivered and the only error message I get is that the message wasn't saved. 5. I have started TB in safe mode - no difference 6. I have shut off ESET NOD 32 - and No change
Mail Provider: Gmail Antivirus: ESET NOD32 ver 22.214.171.124 operating system: Windows 10 this was an upgrade to Thunderbird ver 78.4.0 (32-bit), I have used TB for many years with no problems
I will be so grateful for your help. I have tried everything i could think of. FRN
All Replies (5)
The problem goes away when I start windows in safe mode. TB in normal mode. What is the likely problem?
What is the likely problem?
Antivirus: ESET NOD32 ver 126.96.36.199
Windows safe mode disables anti-virus software, which is most likely the culprit. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
ESET suggests a very simple solution, and it worked for me. Read this discussion: https://support.mozilla.org/sv/questions/1316142#answer-1375059