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After update the new version of TB doesn't receive or send messages.

  • 5 replies
  • 1 has this problem
  • 355 views
  • Last reply by hans210

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I have just I upgraded to TB ver 78.4.0 (32-bit) the upgrade seemed to go normally but the new version did not work. in detail: 1- i have received no new email on either of two google-based email accounts since the udgrade. 2. I continue to get email on the Google Email page for at least one of the accounts on the same computer. 3. when i click on "Get Messages" nothing happens 3. Past messages are still in my inbox and they open when selected 4. messages will not actually send but I con click on write or resend a previous message and type and send and go through all the steps BUT they are not delivered and the only error message I get is that the message wasn't saved. 5. I have started TB in safe mode - no difference 6. I have shut off ESET NOD 32 - and No change

  Mail Provider: Gmail
 Antivirus: ESET NOD32 ver 14.0.22.0
 operating system: Windows 10 
 this was an upgrade to Thunderbird ver 78.4.0 (32-bit), I have used TB for many years with no problems

I will be so grateful for your help. I have tried everything i could think of. FRN

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Chosen solution

Try to start Windows in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

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All Replies (5)

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Use imap.gmail.com as the server name.

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Chosen Solution

Try to start Windows in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

Helpful?

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The problem goes away when I start windows in safe mode. TB in normal mode. What is the likely problem?

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What is the likely problem?

Antivirus: ESET NOD32 ver 14.0.22.0

Windows safe mode disables anti-virus software, which is most likely the culprit. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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ESET suggests a very simple solution, and it worked for me. Read this discussion: https://support.mozilla.org/sv/questions/1316142#answer-1375059

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