Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Request for password

  • 1 reply
  • 1 has this problem
  • 121 views
  • Last reply by Matt

more options

I keep being prompted for a password when I open Thunderbird ...."Enter your password for [email]@outlook.com on imap-mail.outlook.com:" but I don't recall ever setting up a password and don't know what it is. I am unable to access my e-mails via Thunderbird without entering a password.

Shortly before this problem arose on 22nd October, I received an e-mail from Microsoft advising that they had detected unusual activity on my account and they had blocked access to my inbox, contacts and calendar. I went through the process of changing my password with Microsoft and I can now access my e-mails through Outlook.com but not through Thunderbird. I'm not sure if the problem I had with Microsoft has caused the passsword prompt for Thunderbird to appear.

Modified by Andrew

Chosen solution

the password Thunderbird uses is set on outlook.com. If you have used two factor authentication on outlook.com you will need to create an app password on the website to use with mail programs like Thunderbird.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

the password Thunderbird uses is set on outlook.com. If you have used two factor authentication on outlook.com you will need to create an app password on the website to use with mail programs like Thunderbird.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.