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Can't save passwords

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

nosoap1
nosoap1
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I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

Chosen solution

You can try to copy logins.json and key4.db from the "Old Firefox Data" folder on the desktop to the current profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try to copy logins.json and key4.db from the "Old Firefox Data" folder on the desktop to the current profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.