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Update Thunderbird to 78.4.0 (32-bit)

  • 11 replies
  • 1 has this problem
  • 34 views
  • Last reply by sfhowes

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Folks

Current environment: Windows 10 Professional 2004 build 19041.572, Firefox 64 bit version 82

After the update all status icons are missing. Such as :-

Status icons in folder pane\ Status icons in message pane Calendar etc at top of screen Online/Offline status in status bar

I have attached a screen shot of the application.

Noel Klibbe

Attached screenshots

Chosen solution

In normal mode, is the box for hardware acceleration checked, in Options/General/Indexing (at the bottom)? If it is, uncheck it and restart TB.

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same thing after help > restart with add-ons disabled?

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I do not have any add-ons in Thunderbird. However, if I start in safe mode is seems to half work, see screen.

Noel

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Launch again in safe mode, check 'Reset toolbars and controls', click 'Make changes and restart'. Does is still look correct as in your last picture?

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Restart after resetting toolbars and controls did not fix. If I restart in safe mode it works, so Thunderbird will only work in safe mode after update to 78.4. Problem surfaced after the latest update was applied. Also tried to re-install by downloading and installing direct but did not work either.

Noel

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Chosen Solution

In normal mode, is the box for hardware acceleration checked, in Options/General/Indexing (at the bottom)? If it is, uncheck it and restart TB.

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Prior to 78.4.0, had you been running version 78.3.3 ?

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Wayne

I presumed I was running 78.3.3 as I have auto updates enabled and that was the version before 78.4. It ran OK and the problem surfaced immediately after the update earlier today.

A solution offered to turn off hardware acceleration has worked and all the status icons are again visible.

However, it is strange as I went through a similar experience with Firefox with software playing up after a Firefox update a short while ago and the solution there was to turn off hardware acceleration. Has there been a change in the Mozilla graphics engine lately?

Noel

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I applied the update to 78.4.2 but alas hardware acceleration must still be turned off to retain full functionality.

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I don't think you're missing anything with acceleration disabled, as far as TB's performance is concerned. It's only enabled when necessary to avoid display errors.

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I am OK with the current situation with acceleration turned off. However it is passing strange that the same problem (loss of functionality with acceleration on) also turned up with a Firefox update just before the Thunderbird issue as I mentioned above. Could there be a commonality in their graphics engines?

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Yes, TB and Firefox share a common code base, so it's no coincidence that basic features like graphics evolve in sync. The release schedules are loosely connected: https://wiki.mozilla.org/Releases

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