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message filters

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by sfhowes

Robby
Robby
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I set up filters to block unwanted spam emails but one particular sender keeps getting through. I can't even delete their emails manually from the filter box. And of course this sender is the worst of them all. I get from 5 to 15 emails per day from this sender, sometimes more. In case you're wondering, the addy is support@edwin.co.in Any ideas?

Thanks, Robby

I set up filters to block unwanted spam emails but one particular sender keeps getting through. I can't even delete their emails manually from the filter box. And of course this sender is the worst of them all. I get from 5 to 15 emails per day from this sender, sometimes more. In case you're wondering, the addy is support@edwin.co.in Any ideas? Thanks, Robby

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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If all the emails have the same from address I would expect a filter to delete mail from that address. Or does your filter contain lots of from addresses.

Robby
Robby Question owner
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All the emails are ads for products but they all have the same email address. Here are 3 examples:

Keranique - #1 Hair Regrowth Solution <support@edwin.co.in>

Miracle Drop Pure CBD. <support@edwin.co.in>

LumiGuard Floodlights. <support@edwin.co.in>

I tried to add a filter for support@edwin.co.in but it doesn't work. Also, I have clicked on the unsubscribe link at the bottom of the emails at least a dozen times but that hasn't worked either.

sfhowes
sfhowes
  • Top 25 Contributor
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Try a more general filter such as From + contains + edwin or From + ends with + edwin.co.in>

Check the message source (Ctrl+U) to make sure the sending address is actually in the From: header. It would be a very dumb spammer who put the actual address in the From header (but not impossible).