Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing Trash folder in Thunderbird account

  • 3 replies
  • 1 has this problem
  • 796 views
  • Last reply by Jeff

GregHomicz
GregHomicz

How can I create, or recreate, a Trash folder in my IMAP Thunderbird, v. 78.3.1, email account? I'm running Windows 10. When I right-click on my account heading in the left pane of the Thunderbird window, select “New Folder”, type “Trash” in the Name field, and then click on “Create Folder”, nothing happens. I've read the “Chosen Solution” to “The Trash Can is missing on Thunderbird” in the online Support, but it presupposes that a Trash folder already exists. Any help would be much appreciated. Thanks, Greg

How can I create, or recreate, a Trash folder in my IMAP Thunderbird, v. 78.3.1, email account? I'm running Windows 10. When I right-click on my account heading in the left pane of the Thunderbird window, select “New Folder”, type “Trash” in the Name field, and then click on “Create Folder”, nothing happens. I've read the “Chosen Solution” to “The Trash Can is missing on Thunderbird” in the online Support, but it presupposes that a Trash folder already exists. Any help would be much appreciated. Thanks, Greg

Chosen solution

The account probably already has a Trash or Deleted folder if you look at it through webmail. Right-click the account in the Folder Pane, Subscribe..., Refresh, and check the box for the Trash folder (may be named Bin or something else). Then, in Account Settings, Server Settings, set 'When I delete...' to that folder.

Read this answer in context 👍 1

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor

Chosen Solution

The account probably already has a Trash or Deleted folder if you look at it through webmail. Right-click the account in the Folder Pane, Subscribe..., Refresh, and check the box for the Trash folder (may be named Bin or something else). Then, in Account Settings, Server Settings, set 'When I delete...' to that folder.

GregHomicz
GregHomicz Question owner

That did it ! Thanks so much for your help... I don't know how many 'rabbit holes' I would have gone down before figuring that out on my own. Greg

Jeff
Jeff

When my trash folder vanished, I eventually discovered I had accidentally unsubscribed my trash folder. To fix this I clicked on (>) Thunderbird's hamburger menu, then > file, then > subscribe. Once in that Subscribe drop down menu I checked the box next to the Trash file and > the subscribe button. Doing this caused my trash folder to reappear in the file folder pane on my email page. I seem to recall I also had to right click on an unwanted and inoperable trash file folder that inexplicably had showed up in that menu pane and doing so removed that from view. It took a lot of time to figure this out and I hope by sharing this it helps someone else as I see I am not the only one to lose a file.