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Mozilla VPN crashes seconds after opening, cannot contact support via the application interface

  • 1 reply
  • 1 has this problem
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  • Last reply by Andrew

SquareUnit
SquareUnit
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I'm unable to use mozilla VPN as it closed up / crashes a couple seconds after trying to open it. I do not reach the app startup interface, so I am not able to use the debugging tool or support from there. I reinstalled the application after uninstalling it with the windows uninstall tool. Still not working.

How may I receive assistance so I can use the product again?

I'm unable to use mozilla VPN as it closed up / crashes a couple seconds after trying to open it. I do not reach the app startup interface, so I am not able to use the debugging tool or support from there. I reinstalled the application after uninstalling it with the windows uninstall tool. Still not working. How may I receive assistance so I can use the product again?

All Replies (1)

Andrew
Andrew
  • Moderator
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If you have an active subscription, contact the Mozilla VPN team directly:

Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.