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Local Folders Disappeared

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by Toad-Hall

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I recently had Thunderbird removed from my laptop (not on purpose). Once I reinstalled and signed in, my local folders were gone, is there anyway for me to retrieve them?

I recently had Thunderbird removed from my laptop (not on purpose). Once I reinstalled and signed in, my local folders were gone, is there anyway for me to retrieve them?

All Replies (1)

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I hope you mean you only uninstalled the program and not the profile. They are kept in two entirely different locations.

It is possible you started Thunderbird and it opened on a new profile, so perhaps you have another profile that contains all the old accounts, emails etc.

Try this: In Thunderbird Help > Troubleshooting Information Under 'Application Basics' near the bottom you will see 'Profiles' in left column and in right column 'about:profiles' click on 'about:profiles' to open in a new tab

This should list the profiles. For example:

  • Profile: default-release
  • Profile: default
  • Profile: Default User

Each profile will show:

  • Default Profile: yes or no
  • Root Directory - this shows the directory where the profile name with emails is located
  • Local directory

Below the profile that is set as default there will be a 'Rename' button Below other - no default - profile you see additional buttons.

Locate the profile which you used as default previously, it is probably not the current default profile. Click on the 'Set as default profile' button.

Exit Thunderbird and then restart Thunderbird.