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Canadian zipcode fails validation

  • 5 replies
  • 2 have this problem
  • 61 views
  • Last reply by Andrew

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Got a "The zip code you supplied failed validation." when I am trying to subscribe for Mozilla VPN using a Canadian zipcode. Mozilla VPN is currently available in Canada correct?

Chosen solution

Forgot to mention that I already tried those variations (upper/lowercase, with/out space) at the time of the first post, same result.

I actually resolved the issue just now. Turns out that it's my fault of using a zipcode not associated with my payment card :) Had nothing to do with the zipcode being Canadian. Silly me.

But still, slight web page improvement can be made to indicate exactly that instead of a generic "failed validation". The web service backend uses Stripe and the HTTP response to the web page front end contains all the necessary information to lead to Stripe error "incorrect_zip: The card’s postal code is incorrect. Check the card’s postal code or use a different card". Seeing that message instead would have immediately reminded me to use the correct zipcode (as I have a couple).

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It is available in Canada, maybe it wants the super detailed zip code. I know here in US our zip codes are generally 5 digits but they can have an additional 4 for pinpointing.

Helpful?

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A Canadian postal code is a six-character string with space in between though some forms may only accept if you use a - or have no space. https://en.wikipedia.org/wiki/Postal_codes_in_Canada

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Chosen Solution

Forgot to mention that I already tried those variations (upper/lowercase, with/out space) at the time of the first post, same result.

I actually resolved the issue just now. Turns out that it's my fault of using a zipcode not associated with my payment card :) Had nothing to do with the zipcode being Canadian. Silly me.

But still, slight web page improvement can be made to indicate exactly that instead of a generic "failed validation". The web service backend uses Stripe and the HTTP response to the web page front end contains all the necessary information to lead to Stripe error "incorrect_zip: The card’s postal code is incorrect. Check the card’s postal code or use a different card". Seeing that message instead would have immediately reminded me to use the correct zipcode (as I have a couple).

Helpful?

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zipcpde is American Canada postal letters and numbers. How do I input in zipcode field so does not fail in payment section?

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cappilaries, you should still be able to enter a Canadian postal code even though it may say zip code.

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