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Forwarding a message using filters sends in different format losing information

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  • Last reply by Matt

john380
john380
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When I create a filter to automatically forward emails to another email address, the format of the message is modified. It creates an encoded block of text and loses imbedded links so that the recipient is unable to see the original information. I can open the same message and forward it to the same recipient, and the message I send manually has all of the required information and is in a normal text format. The saved outgoing message in my outbox in both cases matches whet the recipient sees, so I know these are going out in two different formats.

How do I send automatically forwarded messages in this normal format? Thanks, John

When I create a filter to automatically forward emails to another email address, the format of the message is modified. It creates an encoded block of text and loses imbedded links so that the recipient is unable to see the original information. I can open the same message and forward it to the same recipient, and the message I send manually has all of the required information and is in a normal text format. The saved outgoing message in my outbox in both cases matches whet the recipient sees, so I know these are going out in two different formats. How do I send automatically forwarded messages in this normal format? Thanks, John

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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Try going into Options > Composition > General and clicking on send options.

Deselect send messages in plain text if possible, and set the select send in both plain text and HTML. It might sound wrong, but sending both is more compatible than forcing one of the other. All mail readers that can read HTML mail can sort out the plain text version and ignore it. Readers that do not support HTML however will display the text version. Plain text email is very rare these days, but it crops up in the weirdest places. Like product support email addresses as plain text is not nearly as prone to malware as HTML.