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Firefox sync is not syncing bookmarks to a new device

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  • Last reply by ARMAN KHAN

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I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what I try, I can't get my bookmarks to join me on my new device. Is this a known bug?

Chosen solution

hello mk

One thing I forgot to mention is that with Sync there is no "primary" or master device. All carry the same weight, although "Mobile" does have a few different features than "Desktop / Laptop" devices; "Mobile" is lighter in the browser and heavier at the Server.

1. On both Windows devices, disconnect from Sync at the same time, and restart Firefox on both devices. And on the MacBook, too.

2. In Help > Troubleshooting Information -> way down that listing - Places Database - Integrity use the Verify Integrity button and wait for the report results to appear. Then highlight that information and copy it; paste the info into a text file and save it. At this point we may not need it, but just-in-case this issue persists. Do that for all desktop / laptop devices. Mobile doesn't have that "Verify" feature in the UI, from what I understand.

3. Once you're done (and iOS 13 is still disconnected from Sync) got to Manage Accounts thru Sync - Options / Preferences (or via this URL) [https://accounts.firefox.com/settings] and Change ... your Password for your Firefox Account. That will clear your Sync data from the Sync server; a notification of such will appear for your approval to proceed.

4. Then start to proceed slowly connecting all your devices (except for iOS 13 at this point).

A. First start with the device that you use the most (? "Primary" or "First used"). Let that Sync connection proceed for quite awhile, and restart Firefox a few times to allow for a "launch" connection with the Sync server. Be aware that Sync may work in "spurts" of activity at times when "your Sync server location" is loaded and if the user is re-arranging bookmarks it will switch to a "batch mode" {disconnect from Sync if you are going to move more than just a few bookmarks.}. Sync is fast, but it's not 'fast' like when downloading data or application files from a download server. The Sync server is more complicated with more 2-way exchanges of data, especially when your Sync account is empty or when new devices are first connected.

B. Check that the 'multiple copies of bookmarks' hasn't happened again before connecting 2nd and subsequent devices. Catch the "faults" as soon as they happen.

C. Delay connecting that iOS 13 device to make sure the base issue is corrected. I can't "test" Firefox for 'mobile' and don't trust Sync on 'mobile' based upon the continuing number of issues that I see here. Yes, a lot better than 3 years ago and Sync use is a lot greater in the last 1 1/2 years, or so; but my trust hasn't been restored - as a "by-stander" who just bought their first smart phone.

tell me its helps.

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Chosen Solution

hello mk

One thing I forgot to mention is that with Sync there is no "primary" or master device. All carry the same weight, although "Mobile" does have a few different features than "Desktop / Laptop" devices; "Mobile" is lighter in the browser and heavier at the Server.

1. On both Windows devices, disconnect from Sync at the same time, and restart Firefox on both devices. And on the MacBook, too.

2. In Help > Troubleshooting Information -> way down that listing - Places Database - Integrity use the Verify Integrity button and wait for the report results to appear. Then highlight that information and copy it; paste the info into a text file and save it. At this point we may not need it, but just-in-case this issue persists. Do that for all desktop / laptop devices. Mobile doesn't have that "Verify" feature in the UI, from what I understand.

3. Once you're done (and iOS 13 is still disconnected from Sync) got to Manage Accounts thru Sync - Options / Preferences (or via this URL) [https://accounts.firefox.com/settings] and Change ... your Password for your Firefox Account. That will clear your Sync data from the Sync server; a notification of such will appear for your approval to proceed.

4. Then start to proceed slowly connecting all your devices (except for iOS 13 at this point).

A. First start with the device that you use the most (? "Primary" or "First used"). Let that Sync connection proceed for quite awhile, and restart Firefox a few times to allow for a "launch" connection with the Sync server. Be aware that Sync may work in "spurts" of activity at times when "your Sync server location" is loaded and if the user is re-arranging bookmarks it will switch to a "batch mode" {disconnect from Sync if you are going to move more than just a few bookmarks.}. Sync is fast, but it's not 'fast' like when downloading data or application files from a download server. The Sync server is more complicated with more 2-way exchanges of data, especially when your Sync account is empty or when new devices are first connected.

B. Check that the 'multiple copies of bookmarks' hasn't happened again before connecting 2nd and subsequent devices. Catch the "faults" as soon as they happen.

C. Delay connecting that iOS 13 device to make sure the base issue is corrected. I can't "test" Firefox for 'mobile' and don't trust Sync on 'mobile' based upon the continuing number of issues that I see here. Yes, a lot better than 3 years ago and Sync use is a lot greater in the last 1 1/2 years, or so; but my trust hasn't been restored - as a "by-stander" who just bought their first smart phone.

tell me its helps.

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