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Color labels missing after moving mail to another folder

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  • 1 has this problem
  • 4 views
  • Last reply by matej2

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Hello, sorry my english is not that good but I hope we will understand each other. I have a problem with Thunderbird when I label my email with color laber (you know when you right click email you can choose, red, orange, green, blue and purple text) but when I move this mail with label to my custom made folder this mail loses its label and I still see it as black text. Now all my mails are black in my folder and I cant visually differentiate them as I could when color labels were working. Can you please help me what a problem could be? Is it on my site or is it a program problem? I work in a company when this happend to all my colegues. Thanks for your answers.

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I can't reproduce your results: when a tagged (labeled) message is moved from one IMAP folder to another IMAP folder or Local Folders, the header text retains the color of the tag. Now, there are mail servers that don't support 'keywords', so that tags set on one computer are not seen from other computers accessing the same account, but for a single computer, tags should 'stick' to messages as they are moved.

What is your version of TB, and does the same thing happen in safe mode (hold Shift when you launch TB)?

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Thank you for your answer. I am using Thunderbird 68.10.0 (64 bit) and yes same thing happens in safe mode.

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I really don't know what could cause our experiences to differ. Perhaps if you test on a new profile the outcome will be different. Help/Troubleshooting, about:profiles, to create a new profile, add an account, and move tagged messages between folders. Your current profile is unaffected and can be run from about:profiles.

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I understand thank you for tour tip. It happens in all pcs in our company so maybe it is a problem in our site. We are using synology imap mail server maybe it causes trouble but honestly I dont know what to do with it :)

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