Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

I can't download the new version of Thunderbird

Ross and Pam Pollard replied
Ross and Pam Pollard

My Thunderbird is working fine, but now it asks me to download a newer version. Sadly Download of new version stops on URL https://www.thunderbird.net/en-US/download/ . No errors are given, only says download should start automatically if not try again.

My Thunderbird is working fine, but now it asks me to download a newer version. Sadly Download of new version stops on URL https://www.thunderbird.net/en-US/download/ . No errors are given, only says download should start automatically if not try again.
Attached screenshots
Read this answer in context

Chosen Solution

Nothing in the screenshot points to a problem. What makes you think it's SSL? Try a different browser. My guess is that something (an add-on probably) is blocking scripts in FF, and that breaks functionality of many websites which rely heavily on them. You could restart Firefox with add-ons disabled via the Help menu and attempt the download.

All Replies (4)

Open the Downloads folder, maybe it already downloaded. You can also open Firefox's Download Manager via Ctrl-J or through the menu Tools > Downloads and see if it already downloaded.

Hello Stans, I have confirmed the file did not download, I think it is a problem with SSL - please see attached Any ideas?

Chosen Solution

Nothing in the screenshot points to a problem. What makes you think it's SSL? Try a different browser. My guess is that something (an add-on probably) is blocking scripts in FF, and that breaks functionality of many websites which rely heavily on them. You could restart Firefox with add-ons disabled via the Help menu and attempt the download.

Thanks for your reply Stans, I'm now thinking it is not a Thunderbird problem but a PC problem. I have tried your suggestions above without luck, and have now found I also can't down load Firefox or CCleaner. Please see additional screenshots again maybe pointing to SSL problems. I have rebooted my modem, turned off the Firewall (but not the antivirus which shows no problems), and run Firefox without Add-ons. Microsoft Edge gives the same results.