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64bit verison doesnt render websites where 32bit does?

christian.seed
christian.seed
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Hello,

I have been asked to upgrade our Firefox ESR in our VDI from 32bit to 64bit. We are using Window server 2012R2.

When I uninstall 32bit and install 64bit I dont get any errors and the program runs, but if I try to go to any website I dont get any page or error message. If I do a search in the URL Bar it does give you the end URL for the search engine, but we dont see anything. I have uninstalled the program, removed AppDATA folders, ProgramDATA and Reg keys related to Mozilla, but still get the same result. If I use another user account I get the same issues.

Could some recommend a fix ?

Hello, I have been asked to upgrade our Firefox ESR in our VDI from 32bit to 64bit. We are using Window server 2012R2. When I uninstall 32bit and install 64bit I dont get any errors and the program runs, but if I try to go to any website I dont get any page or error message. If I do a search in the URL Bar it does give you the end URL for the search engine, but we dont see anything. I have uninstalled the program, removed AppDATA folders, ProgramDATA and Reg keys related to Mozilla, but still get the same result. If I use another user account I get the same issues. Could some recommend a fix ?

Chosen solution

HI,

After further troubleshooting we have resolved the issue. It looked like our Citrix VDA Software needed upgrading.

Thanks

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Maybe security software causes this issue or you have a driver that isn't compatible.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

christian.seed
christian.seed Question owner
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Chosen Solution

HI,

After further troubleshooting we have resolved the issue. It looked like our Citrix VDA Software needed upgrading.

Thanks