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mozilla password problem

Thunderbird Privacy and security
sfhowes replied 6 years ago
jimburke54
jimburke54

I recently changed my bellsouth.net password and now mozilla cannot login to the account. I can login fine through webmail. I have tried different settings and nothing works. I have another Bellsouth.net account that I din't change and it still works fine. I've tried the settings at&t provided. That doesn't work either. What is going on?

I recently changed my bellsouth.net password and now mozilla cannot login to the account. I can login fine through webmail. I have tried different settings and nothing works. I have another Bellsouth.net account that I din't change and it still works fine. I've tried the settings at&t provided. That doesn't work either. What is going on?

All Replies (1)

sfhowes
sfhowes

Delete the old passwords in Options/Security/Passwords/Saved Passwords, restart TB, and enter a secure mail key when prompted. Regular passwords that were created before the key policy will still work, but if a password is changed or a new account added, you must use a key.

https://www.att.com/support/article/email-support/KM1240308

https://support.mozilla.org/en-US/questions/1288812