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TB works only in safe mode

  • 2 replies
  • 1 has this problem
  • 48 views
  • Last reply by Michael

Michael
Michael
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Since one hour ago I can't create and send new emails or answer incoming emails in Thunderbird. The corresponding editor screen remains white and cannot be edited.

I have already started TB in safe mode - everything works fine here. I restarted TB, set all addons to disabled, finished TB completely and restarted it again. Without success. I then uninstalled all addons and restarted TB. Without success.

Only in safe mode I can now create, reply and send emails in TB.

Do you have any idea what else I can try to do to get TB back to normal, i.e. without safe mode?

Many thanks in advance. Michael

My configuration:

iMac with macOS Sierra version 10.12.6 TB 68.9.0 (64-bit) TB is current

Translated with www.DeepL.com/Translator (free version)

Since one hour ago I can't create and send new emails or answer incoming emails in Thunderbird. The corresponding editor screen remains white and cannot be edited. I have already started TB in safe mode - everything works fine here. I restarted TB, set all addons to disabled, finished TB completely and restarted it again. Without success. I then uninstalled all addons and restarted TB. Without success. Only in safe mode I can now create, reply and send emails in TB. Do you have any idea what else I can try to do to get TB back to normal, i.e. without safe mode? Many thanks in advance. Michael My configuration: iMac with macOS Sierra version 10.12.6 TB 68.9.0 (64-bit) TB is current Translated with www.DeepL.com/Translator (free version)

Chosen solution

Launch in safe mode, check 'Reset toolbars and controls' and click 'Make changes and restart'. Does TB then work properly? If it doesn't, there could be another source, such as hardware acceleration or a css file.

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All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Launch in safe mode, check 'Reset toolbars and controls' and click 'Make changes and restart'. Does TB then work properly? If it doesn't, there could be another source, such as hardware acceleration or a css file.

Michael
Michael Question owner
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Thank you very much, I have followed your instructions and now it looks as if everything is working normally again. Of course without addons - I had deleted them all before. I will now try to install the addons again step by step. Let's see how I come. Nevertheless, many thanks for the fast and pragmatic support. Really great. Many greetings