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After New Compter, New Install Seeing Two Inboxes in Thunderbird 68.9 Windows10

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  • 1 has this problem
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  • Last reply by christ1

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I'm currently using Thunderbird 68.9 under Windows 10

I've been using Thunderbird under windows for many years. After getting a new computer recently and migrating my old messages to the new machine I'm noticing something odd.

Previously Thunderbird would check for email messages on my ISP's mail server, and download those messages to my inbox. I have a number of filters defined that move new emails into sub-folders. These would run automatically every time new mail arrived.

Now I am seeing two inboxes. One inbox contains my old emails and the sub-folders and filters I've accumulated over the years. The second inbox with its own sub-folders appears to be my data on my ISP's mail server. It seems I have to manually copy the new emails to the "heritage" inbox and manually highlight the new new messages and manually run the filters I've defined.

Can some explain what has happened here? It would be nice to go back to way things were set up before.

I'm not sure what version I was using on the old computer but it I'm sure it was a fairly recent version.  I know I would periodically be prompted to allow Thunderbird to update.

Thank you.

All Replies (6)

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Now I am seeing two inboxes.

I'm not sure sure what exactly this means. Can you post a screenshot?
https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Also, please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.

Modified by christ1

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Application Basics

   Name: Thunderbird
   Version: 68.8.1
   Build ID: 20200521175255
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.8.1
   OS: Windows_NT 10.0
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) mail.eskimo.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.eskimo.com:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Lightning
       68.8.1
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
       Twitter
       1.0
       true
       twitter@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Sophos Home
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fe6e)

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     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fe6e)

EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_b

Again, thank you for helping me with my question.

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In the image I attached you can see one inbox near the top of the image with 81 unread messages. This is what I'm calling the "new" inbox which seems to be emails and folders on on my ISP's mail server. New mail arrives here.

Lower in the image you will see a see a second inbox with 30, 679 unread message (yes, I'm a little behind :) ) I'm calling this my "heritage" inbox which contains emails, folders, and filters I've accumulated from previous computers and Thunderbird installations.

Thunderbird appears to be treating these as unrelated accounts. Again incoming mail never reaches my "heritage" inbox without manual intervention.

I had intended to add these comments to my previous message but the size of the data dump pushed me over the 10,000 character limit and it seems I am only able to attach graphics files note text files.

Once more, thank you for responding and so promptly, to my question.

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I have removed the odd Inbox by right clicking, choosing settings, account actions, Remove Account. But I am still not able to receive mail in the "Heritage Inbox"

Here is support question by someone who had the same issue as me. https://support.mozilla.org/en-US/questions/1028565

I am not able to reproduce the steps taken to solve the issue since this request was some years ago and the Thunderbird interface is too different. The items available on menus and forms have changed since then.

I'm noticing my "Heritage Inbox" displays the following text from View settings for this account: "The following is a special account. There are no identities associated with it"

If under account settings I click Set up an account/Email this will again create a second inbox that has no interaction with my "Heritage Inbox"

I'm hoping someone can tell me how to convert my "special account", "Heritage Inbox" to my default inbox.

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In the image I attached you can see one inbox near the top of the image with 81 unread messages. This is what I'm calling the "new" inbox

As per your Troubleshooting Information that appears to be an IMAP account.

Lower in the image you will see a see a second inbox with 30, 679 unread message (yes, I'm a little behind :) ) I'm calling this my "heritage" inbox

There is no other account set up in your Thunderbird installation than the Local Folders account. I'm guessing that someone renamed 'Local Folders to 'Brian R. Russel', for whatever reason. The latter account name is visible in your screenshot.
Local Folders is just as the name suggests - local.
See http://kb.mozillazine.org/Local_Folders

How all the messages and folders got there, and why - you tell me.

I'm hoping someone can tell me how to convert my "special account", "Heritage Inbox" to my default inbox.

You can't.
How you got there in the first place, I have no idea. Presumably it's related to migrating your old messages to the new machine.

It would be nice to go back to way things were set up before.

I'm not sure what exactly that means, and what you're trying to achieve. You do seem to have a working IMAP account though.

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I have removed the odd Inbox by right clicking, choosing settings, account actions, Remove Account. But I am still not able to receive mail in the "Heritage Inbox"

This may not have been a smart move. It sounds like you deleted your working IMAP account.
You won't get any new mail in your "Heritage Inbox" as this is the Local Folders account.

I'm hoping someone can tell me how to convert my "special account", "Heritage Inbox" to my default inbox.

You can try to create your account as POP, and set it up for Global Inbox.
http://kb.mozillazine.org/Global_Inbox

Presumably this is the kind of setup you had before.

It is highly recommended to create a full Thunderbird profile backup before doing this. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Modified by christ1

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