Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changed my email password and installed it in thunderbird. Now I have two accounts with the same name. How do I delete the old account which was compromised?

  • 3 replies
  • 1 has this problem
  • 151 views
  • Last reply by Tommy

more options

Changed my email password and installed it in Thunderbird as a new account. Now I have two accounts with the same name. How do I delete the old account which was compromised?

Chosen solution

Hello elliewilliams, Below I have listed the steps.

1. Go to the Thunderbird menu. Then go to Tools, then Account Settings.

2. Select the account you want to remove

3. Click the Account Actions button on the bottom left and click, Remove Account.

4. Click the OK button on the bottom left of the Account Settings Window.

5. Exit Thunderbird and then go in again.

You are then done! Tell me how I did and, Stay Safe!

PS. If I helped, I would really love if you'd vouch(confirm) me on Mozillians. Vouch me here: https://mozillians.org/en-US/u/Tommy/. Thanks!

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Hello elliewilliams, Below I have listed the steps.

1. Go to the Thunderbird menu. Then go to Tools, then Account Settings.

2. Select the account you want to remove

3. Click the Account Actions button on the bottom left and click, Remove Account.

4. Click the OK button on the bottom left of the Account Settings Window.

5. Exit Thunderbird and then go in again.

You are then done! Tell me how I did and, Stay Safe!

PS. If I helped, I would really love if you'd vouch(confirm) me on Mozillians. Vouch me here: https://mozillians.org/en-US/u/Tommy/. Thanks!

Helpful?

more options

I didn't know which was the new account with the new password and which was the old compromised account, so I followed your instructions and deleted both, then reinstalled the new account. It worked!

Helpful?

more options

Awesome! Glad I helped!

Vouch Me Here: https://mozillians.org/en-US/u/Tommy/, Thanks!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.