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Thunderbird 68.6.0 OSX crashes on start: MozCrashReason: !gCacheData: untouched - Not in database

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  • Last reply by MaxAxe

MaxAxe
MaxAxe
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Just started aborting startup, icon bouncing 58 seconds on first try, only for 5 seconds on additional tries. Fails every time, I don't know of any contributing system change, OSX 10.13.6 Unique bug report item, not found in database search: MozCrashReason: !gCacheData: untouched 

 Had no account to receive automated bug report response.

Downloaded a fresh copy and installed in dedicated folder, new copy runs but doesn't find my data, hope it's still intact.

BuildID: 20200310192757 CrashTime: 1589337426 InstallTime: 1584986517 MozCrashReason: !gCacheData: untouched ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 673 StartupCrash: 1 StartupTime: 1589337419 ThreadIdNameMapping: 7:"Gecko_IOThread",8:"JS Watchdog",9:"JS Helper",10:"JS Helper", Throttleable: 1 UptimeTS: 8.70851277 Vendor: Version: 68.6.0

Just started aborting startup, icon bouncing 58 seconds on first try, only for 5 seconds on additional tries. Fails every time, I don't know of any contributing system change, OSX 10.13.6 Unique bug report item, not found in database search: MozCrashReason: !gCacheData: untouched Had no account to receive automated bug report response. Downloaded a fresh copy and installed in dedicated folder, new copy runs but doesn't find my data, hope it's still intact. BuildID: 20200310192757 CrashTime: 1589337426 InstallTime: 1584986517 MozCrashReason: !gCacheData: untouched ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 673 StartupCrash: 1 StartupTime: 1589337419 ThreadIdNameMapping: 7:"Gecko_IOThread",8:"JS Watchdog",9:"JS Helper",10:"JS Helper", Throttleable: 1 UptimeTS: 8.70851277 Vendor: Version: 68.6.0

All Replies (6)

Wayne Mery
Wayne Mery
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Please find your crash ID at Help > Troubleshooting and post it here. Thanks

MaxAxe
MaxAxe Question owner
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Help > Troubleshooting menu selection in the Thunderbird app that won't run??

sfhowes
sfhowes
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Look in the ~/Library/Thunderbird/Crash Reports/submitted folder for text files named bp-..... and post the names of the last few files, e.g. bp-02c5c281-1997-4758-ac4f-9074d0180910

MaxAxe
MaxAxe Question owner
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Crash ID: bp-d4868ddf-b8cd-49f8-9f12-fac090200610 Crash ID: bp-169afbf4-c681-4d00-ac42-f088a0200609 Crash ID: bp-73e891c6-c2f3-4db1-86af-f10a90200521 Crash ID: bp-27e097c9-708e-4949-8840-4b6b90200520 Crash ID: bp-9cec4d7d-8293-4698-95f8-825d30200502

Wayne Mery
Wayne Mery
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This matches to bug report https://bugzilla.mozilla.org/show_bug.cgi?id=1276488

It won't help with this particular crash, but you know your version of Thunderbird is a few months out of date?

MaxAxe
MaxAxe Question owner
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I had mentioned previously that I downloaded and installed the latest Thunderbird in a separate directory, It runs fine, but doesn't see and existing data.

I didn't go any further, hoping not to wipe the existing accounts and messages the crashed version had.