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I use a Mac. The latest version of Firefox frequently crashes and I need to hard reboot/restart the computer.

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  • Last reply by FredMcD

leonardj54
leonardj54
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it does not matter what website I am viewing, but it appears if there is a video that tries to autoplay while scrolling through something like Yahoo new or their home page it will freeze then computer, with the only solution being a hard reboot/restart.

it does not matter what website I am viewing, but it appears if there is a video that tries to autoplay while scrolling through something like Yahoo new or their home page it will freeze then computer, with the only solution being a hard reboot/restart.

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FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support