Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Beta 76.0 fails to connect to mail server

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by sfhowes

cmills29
cmills29
more options

Beta 76.0 updated 04.16.20 Thunderbird connects to internet and says connected but will not connect to mail server and download messages (normally prompts for password, not with this update). mail server password is not saved to Thunderbird.

It is poosible to send but this IS prompted for password.

Frustrating as this happened with version 74.02 but rectified with version 75.03. Probably need to wait for 77!

Beta 76.0 updated 04.16.20 Thunderbird connects to internet and says connected but will not connect to mail server and download messages (normally prompts for password, not with this update). mail server password is not saved to Thunderbird. It is poosible to send but this IS prompted for password. Frustrating as this happened with version 74.02 but rectified with version 75.03. Probably need to wait for 77!

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
more options

What are your incoming and outgoing server settings? AV/security program?

cmills29
cmills29 Question owner
more options

POP3 and SMTP, Avast basic. I prefer to store mail at home. I mostly access from IPhone and download/clear message base from server with Thunderbird weekly.

Normally at the start of a session I am prompted for the server password, I do not save to and on checking the password store is empty. When I go to post from the account I am prompted for the password to the SMTP server.

sfhowes
sfhowes
  • Top 25 Contributor
more options

If you want help on this issue it's essential to provide details, e.g. server names, security, authentication, ports etc., Avast Mail Shield settings.